Position: Deskside Support Level 1Location: Dublin, IrelandSite Address: Ballycoolen Road, Blanchardstown, DublinExceptional Visit: WaterfordProject DetailFreelancing B2B ProjectJob Type: Backfill-On-Site (Full - Day)Work Days: (Monday, Tuesday, Wednesday)Contract Type: B2B - FreelancingContract Duration: 01 Year (Extendable/May Not)Required Experience: ONLY DESKSIDE SUPPORT L1/L2 - 1 to 2 yearsPackage: Per Day ($ Hrs- On-Site Support as Backfill)Language: English B2 / Irish B2Role & Responsibilities:Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.Administered approved software installations, updates, and security patching in coordination with IT policies.Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.Offered VIP support and acted as the primary onsite contact during critical escalations or outages.Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.Assisted with Active Directory tasks, basic user account management, and smart hands support.1Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.Followed ITIL practices for incident, problem, and service request management in corporate environments.