Be the face. Set the vibe. Create unforgettable stays.AtThe Morgan Hotel, we dont do generic hospitality. We create city-driven, personal and memorable guest experiences right in the heart of Dublins most vibrant neighbourhood.Were looking for aFull-TimeGuest Relations Managerwho loves being front-facing, thrives in a fast-paced hotel environment and knows how to turn great service into genuine connection.What Youll Be DoingBe the main point of contact for our guests, from arrival to departureOwn the lobby experience and guest journey, including VIPs and group bookingsAnticipate needs, handle requests and resolve issues with confidence and warmthWork closely with Front Office, Management and all departments to keep operations smoothManage and respond to guest feedback (in person & online: TripAdvisor, social)Support upselling, cross-selling and in-house promotionsStep in during busy periods to support Front Office and Duty ManagementUphold high standards in service, safety and presentationThis Role Is For You If YouHave experience in Guest Relations, Front Office or Hotel OperationsAre confident, personable and genuinely guest-focusedStay calm, organised and solutions-driven under pressureEnjoy working at the centre of hotel life, not behind the scenesCommunicate clearly and professionallySpeak fluent English (other languages are a plus)Why join The Morgan?Urban, stylish and energetic hotel environmentA culture that values personality, attitude and initiativeReal exposure to hotel operations and leadershipCareer development within a hotel groupWork in a hotel that reflects the true spirit of DublinReady to be part of it?Apply now and help shape the guest experience at one of Dublins most vibrant hotels.Benefitshealthcare contribution meals on duty city centre location company-wide discounts training & development growth opportunities