About Us We are a distinctive hotel known for personalised service, attention to detail, and creating memorable guest experiences.
We are now seeking a passionate and hands-on Front Office Supervisor to lead our front office team and be a key ambassador for our brand.
The Role As Front Office Supervisor, you will play an integral role in the daily operation of the hotel.
You will be a trusted point of contact for both guests and colleagues, ensuring service standards are met while maintaining the unique character and warmth of a boutique environment.
Key Responsibilities Deliver a warm, personalised welcome to all guests and oversee check-in and check-out processes Act as the main point of contact for guest enquiries and requests throughout their stay Respond to and resolve guest concerns with professionalism and care Supervise and coordinate front office operations to ensure smooth daily service Train, mentor, and support front office team members Monitor staff performance to ensure service standards, policies, and procedures are upheld Work closely with other department leaders to ensure seamless guest experiences Assist with monitoring revenue performance, room rates, and operational costs as required Conduct regular inspections of guest rooms and public areas to maintain presentation and cleanliness standards Identify opportunities to enhance guest satisfaction and operational efficiency About You Previous experience in a boutique hotel or similar guest-focused environment A natural leader with a hands-on, service-driven approach Strong communication and interpersonal skills A calm, solutions-focused mindset Passion for creating meaningful guest experiences What We Offer A close-knit, supportive team environment The opportunity to be part of a unique and growing boutique property Competitive salary and development opportunities Apply now by submitting your CV and a brief cover letter outlining why you would be a great fit for our hotel.