Provide advanced technical support for hardware, software, and network issues
Lead troubleshooting efforts and resolve escalated IT tickets
Manage IT assets, system updates, and user account administration
Support and enforce IT security policies and best practices
Mentor junior support staff and coordinate daily IT operations
Requirements:
IT support experience
Strong knowledge of Windows and networking, and cloud tools (e.g., O365)
Experience with Active Directory, ticketing systems, and remote support tools
Excellent communication and leadership skills