Mason Technology is a wholly owned Irish company established in 1780, the principal activities are the distribution and supply of laboratory and analytical instruments.
The Role
Mason Technology is seeking to recruit a Field Service Engineer based in Munster on a full-time permanent contract with a requirement to travel countrywide when necessary. This role will involve working in the service department as part of our Weighing Technical Support Team.
Key Duties and Responsibilities:
* Perform installations, preventative maintenance and respond to breakdowns on Mettler Toledo weighing equipment.
* Work in pharmaceutical environments while utilising the force calibration unit for tank and vessel weighing.
* Work on third party weighing equipment for calibration and breakdowns.
* Liaise with customers on and off site via phone, email or Microsoft Teams to provide solutions to issues of various types of weighing equipment.
* Maintain communication with the WTS Manager and Service Coordinator to insure the efficient completion and scheduling of outstanding calls.
* Ensure all documentation of works is completed in a timely manner to the highest standard.
* Maintain accurate service records and certifications in Mason Technology service system and complete in a timely manner.
* Basic troubleshooting of weighing equipment and escalation to the relevant team if required.
* Maintain designated Mason Technology testing equipment and report any defects to our Quality Department.
* Provide user training and assist with training of other team members when required.
* Follow environmental health & safety regulatory requirements and maintain Mason Technology's standards in quality and customer service.
* Be fully aware of and strictly adhere to health & safety, fire, and security procedures.
* Attend overseas training when required
* Participate in training and coaching of team members as required.
* Undertake any other business or ad-hoc duties relevant to the post, as and when required.
* Travel to customer sites countrywide and stay overnight in hotel accommodation when required.
* Focus on customer requirements for urgent breakdown response when required.
Qualifications, Knowledge and Skills Required
* A recognised course completed in electrical/instrumentation/mechanical engineering.
* Strong background in installation, commissioning, and servicing of weighing equipment is a major advantage.
* Previous experience in a similar technical role is essential.
* Experience of working within quality systems such as ISO, INAB etc
* Ability to fault find and repair Industrial weighing equipment.
* A good knowledge of related industry products and tools.
* Full clean driving licence is essential.
What's Important to Us
* The successful candidate must be willing to work as part of team and off one's own initiative while liaising with the Team Lead and Coordinators when necessary.
* Proactive and self-motivated.
* Excellent work ethic.
* An individual with strong communication and interpersonal skills.
* Strong IT skills, with proficiency in Microsoft Office.
* Excellent attention to detail.
* Strong organisational skills and the ability to multi-task.
* Highly motivated, confident, resilient, and positive attitude.
Package:
* Attractive base salary
* Bonus structure
* Company Pension
* Healthcare/EAP
* Company Car, plus fuel card
* Head Office Parking
* Social club and social events
* Travel ticket/bike to work
* Death in service
* Income protection