Job Opportunity:
We are seeking a customer-focused professional to join our team in a key role that involves direct customer contact, order assistance, and communication with internal partners.
Key Responsibilities:
* Handle direct customer contact, including phone and email interactions
* Provide order assistance and support to customers
* Communicate pertinent order, product and policy information to internal partners and end users
* Maintain general awareness of production and other factors affecting scheduling and delivery of orders
* Edit customer orders for accuracy, availability, and assign schedule dates to orders
* Review and coordinate implementation of changes and updates to sales orders
* Manage Compliance related tasks in relation to customer orders
* Provide After Market services, including processing customer complaints and managing related databases
* Product Data Management – maintenance of ERP system item records
* Maintenance of Monthly Departmental Reviews as required by ISO Management
* Management of Proforma Invoices, Credit Memos and Staged Payments relating to customer orders
Requirements:
* High School diploma or equivalent
* Customer service or sales experience in a technical area of a company
* Team player with good organizational skills and ability to handle multiple tasks
* Foreign language skills desirable
* Ability to provide direction and establish priorities for less experienced team members
* Proficient with Microsoft Office products and database software
Work Environment:
Experience within an office environment and manufacturing complex, with attention to detail and general manufacturing, warehouse, and office environment.