**Job Title:** Digital Customer Experience Specialist
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Digital Customer Experience Specialist.
Key Responsibilities:
* Drive digital transformation and enhance customer experiences by helping customers adapt to new technologies.
* Lead digital adoption initiatives by championing our app, website, and other services in branches and community events.
* Handle digital support queries, update customer information, and assist with self-service digital devices when needed.
* Engage in continuous learning to develop digital expertise and gather feedback from customers to improve services.
Requirements
* Possess a passion for digital adoption and believe that new tools can simplify customers' lives.
* Demonstrated track record of advising customers on digital products and helping them navigate new tools effectively.
* Able to empower others and embrace growth, seizing learning opportunities to excel in the role.
* Proactive approach to problem-solving and strong attention to detail.
Benefits
* A dynamic work environment with opportunities for growth and development.
* An inclusive and diverse workplace where everyone is valued and respected.
* Reasonable accommodations provided for disabilities, neurodivergence, or medical conditions.
Why Work with Us?
We prioritize work-life balance, offering 23 days annual leave and excellent pension contributions. We also provide a substantial health insurance contribution, employee assistance program, WebDoctor, and financial wellbeing coaches.