Posted: 6 September
Offer description
Job Role
As an Insurance Professional, you will be responsible for driving sales and activity across a range of products.
* Collaborate with the team leader to manage call flows and call volume
* Handle web enquiries and customer questions, successfully closing sales across a broad range of products
* Guide customers through the sales journey, clearly communicating product benefits and cover options
* Make outbound calls to prospective customers to promote products, provide advice, and close sales
* Support the team leader in executing targeted campaigns to boost sales
Customer Relationship Management:
* Build strong, trust-based relationships with customers by anticipating their needs, sharing relevant information, and consistently meeting commitments
* Resolve any queries or issues customers may have regarding quotes or policy details
Customer Service:
* Maintain a professional image and deliver service that meets or exceeds company standards
* Take ownership of your work to ensure the highest accuracy and quality
* Respond promptly and professionally to requests and enquiries from customers, colleagues, and management
Team Collaboration:
* Work cooperatively within the team to ensure all customer needs are met
* Contribute to meeting monthly and annual team targets
Compliance:
* Partner with the team leader and compliance department to ensure all file records meet the required standards
Requirements include a strong background in sales or customer service, minimum 1 year's relevant insurance experience, and APA (Personal General Insurance) qualification at minimum.
Benefits: As an Insurance Professional, you will have the opportunity to build a rewarding career in a dynamic industry. You will be part of a team that is dedicated to providing excellent customer service and driving business growth.
