Senior Customer Success Operations Specialist
Join to apply for the Senior Customer Success Operations Specialist role at Supermetrics
Senior Customer Success Operations Specialist
Join to apply for the Senior Customer Success Operations Specialist role at Supermetrics
Want to shape how Customer Success scales in a global SaaS company? This is your opportunity to manage tooling, processes, and systems strategy that directly influences customer experience and retention.
We’re looking for a Senior Customer Success Operations (Revenue Technology) to join our Revenue Operations team in Helsinki or Dublin. You can also work fully remotely from Poland or the UK.
In this role, you will…
* Be the specialist in systems and processes supporting our Customer Success function
* Own tooling, data quality, and process optimization that help scale CS effectiveness and deliver ROI
Your Day-to-day Work And Responsibilities Include…
* Own and evolve the Customer Success tech stack strategy, including tools like EverAfter, Intercom, Freshdesk, and UpdateAI. Oversee roadmap development, system ownership, and annual budgeting to ensure tools are optimized for scale and business impact.
* Ensure data integrity and consistency across CS systems in close collaboration with the Salesforce team. Maintain accurate CSM book structures and Customer for Life (C4L) models, including execution, assignment, and headcount alignment.
* Monitor system performance and ROI, and manage the intake, evaluation, and procurement of new technologies that support evolving business needs.
* Collaborate with RevTech Business Partners and the CRM team to identify process gaps, implement automation, and support solution architecture decisions across CS systems.
* Manage and continuously improve key business processes, ensuring operational efficiency and scalability. Roll out new UI features and facilitate their smooth adoption across the CS team.
* Act as the primary point of contact for technical updates and tool changes affecting the Customer Success organization. Identify and communicate business needs and system requirements to the RevTech lead.
* Maintain clear and up-to-date documentation of systems, processes, and playbooks in Confluence to support transparency, onboarding, and operational consistency.
This position is for you if you have…
* 3+ years of experience in CS operations, Revenue Operations, or Business Systems in a SaaS or B2B environment
* Proficient understanding of Customer Success tools and processes
* Practical knowledge of platforms such as Salesforce, Intercom, Freshdesk, EverAfter, or equivalent systems
* Skilled in managing system ownership, tech stack strategy, or tooling optimization
* Effective communication and stakeholder management skills across technical and non-technical audiences
* A structured, motivated, and detail-oriented approach to problem-solving
* The ability to balance technical depth with business acumen
Benefits We Offer…
* An attractive salary package that includes equity options
* Great work equipment, and home office allowance for those working in our fully remote locations
* Health care benefits and leisure time insurance
* An annual 1000 euros of personal learning budget
* Sports and well-being allowance
Benefits may vary depending on location.
Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics.
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Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected.
If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. You can reach us at talentacquisition@supermetrics.com All requests for accommodation will be kept confidential.
Join us on our mission to make data a marketing superpower
Supermetrics is a frontrunner in data integration technology, with 15% of global advertising spend reported through our products.
We help marketers turn their data into insights that improve business results and predict the best next step. Our technology streamlines marketing data for over 200,000 businesses through a network of agencies and customers like Shopify, HubSpot, and Nestlé. Since our founding in 2013, we've grown profitably to reach 750K+ users and over 60M€ in annual recurring revenue.
We're a team of 360+ growth-minded people from diverse backgrounds. Together, we make a multicultural, resourceful, and collaborative team.
Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and action-oriented, we work hard to raise the bar in our industry. As team players, we help each other and win together.
We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully.
It all started with a Google t-shirt... Read the rest of our growth story at supermetrics.com/about.
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