PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful.
PTSB are looking for ambitious and self-motivated individuals who are enthusiastic, goal oriented and have a passion for providing 'best in class' customer service, to join our growing team in our Customer Contact Centre.
As an Insurance & Deposit Advisor, you will provide advice and day-to-day transactional support to our customers across a range of financial products (where you are qualified to do so), at all times supporting our customers to enable them to achieve their financial goals.
Our focus is to deliver an exceptional Customer experience by blending the most up to date technology with our highly skilled and trained people, through inbound and outbound phone calls.
Full training will be provided and we will support your career progression as you complete your professional qualifications to enable you to progress your career within PTSB.
This is an exciting opportunity to join a collaborative, innovative and fast paced team where you will personally make a difference to the success of PTSB.
If you are interested in growing your financial services skills, leading to a rewarding career in Banking, then we would love to talk to you....
Responsibilities
Support our customers with their day-to-day deposit rollover transactions (where you are qualified to do so).
As required, respond to queries regarding deposits & insurance (where you are qualified to do so).
As required, respond to queries regarding our customer's everyday banking needs.
Interact and build relationships with customers and other partners while operating within agreed service level agreements.
Provide advice to customers on products and services that meet their financial needs.
Customer — Building and Realising Customer Connections
Be an ambassador for PTSB and develop the bank's profile across multiple communities (internal and external) with a particular focus on our customers.
Become the 'face' of PTSB within your channel.
Actively maintain and keep up to date with risk identification, risk assessing and strict risk management standards which govern Digital and Direct Banking as part of the financial services sector.
Ensure that all obligations and legislative policies are understood e.g. data protection, customer credit and reputational risk.
Commercial Growth, Cross-Functional Collaboration
Work collaboratively together with the wider function under the Digital and Direct Centres of Excellence Model.
Support change programmes in a fast paced environment.
Requirements
APA in Regulations, Loans and/ or Investments or QFA
A passion for accuracy and attention to detail, and a positive attitude.
A passion for delivering the highest level of customer experience through adherence to regulations, compliance, policies and best practices.
A deep understanding of compliance in a contact centre environment.
This is a permanent position, based in Blackrock, Dublin.
(Hybrid options available with Republic of Ireland only).
The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion.
We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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