About Us
Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.
Our HealthTech delivers digital transformation for Insurers, Educators and Employers through co‑creation or seamlessly integrated out‑of‑the‑box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.
Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people.
Our vision is to change and save as many lives as possible.
Role Brief
This is a genuinely exciting opportunity for an analytically minded, technically confident Business Analyst to play a central role in how our organisation embraces AI and automation. Working directly with the Chief People Officer, Chief Executive Officer, and the wider executive team, you will have real visibility and real impact, contributing to projects that touch every part of the business.
You will spend roughly equal time on two high‑value workstreams: transforming how the business operates through Salesforce and Agentforce automation, and building intelligent AI solutions using Claude (Anthropic). Alongside our clinical, data, finance, sales, operations, and people teams, you will identify where technology can remove friction, improve data quality, and free people up to focus on what matters most.
This is a role for someone with a solid foundation who is ready to step up. You will be supported by experienced leadership, given the space to develop your skills, and trusted to take ownership of meaningful work. If you are someone who thrives when given a problem to solve and a capable team around you, you will fit right in.
Responsibilities
1. Salesforce & Agentforce Automation
Engage with stakeholders across clinical, data, finance, sales, operations, and people teams to uncover automation opportunities, understanding not just what people do, but why they do it and what a better process could look like.
Lead focused process mapping sessions that go beyond documentation, using your analytical thinking to challenge assumptions, identify the smartest path to automation.
Translate business and clinical requirements into well‑structured, precise specifications that give internal and external development teams everything they need to build confidently and accurately.
Own the relationship between business stakeholders and development partners, ensuring both sides stay aligned, expectations are managed, and delivery stays on track.
Monitor project progress against scope, timelines, and budgets, identifying risks early and keeping the CPO and exec team informed with clear, actionable updates.
Build and maintain dashboards that track automation performance, cost savings, and operational impact, turning data into compelling evidence of what is being achieved.
Contribute to shaping a prioritised automation roadmap across the organisation, bringing together input from clinical, data, and business teams to help leadership make informed investment decisions.
Stay current with Salesforce and Agentforce capabilities, bringing relevant new features and approaches to the team's attention and exploring how they can be applied in our context.
2. Claude & AI Model Development
Partner with the CEO and Executive team along with stakeholders across clinical, data, and business functions to identify where AI can have the greatest impact, whether that is accelerating analysis, improving consistency, reducing administrative burden, or surfacing better information for decision‑making.
Design, build, and iterate AI models and workflows using Claude, taking well‑defined problems through from initial concept to a working, tested solution.
Develop a library of high‑quality, reusable prompts and structured templates that embed Claude meaningfully into day‑to‑day processes across departments, ensuring outputs are reliable and fit for purpose.
Work with clinical and data teams to understand where AI can support reporting, documentation, and analysis workflows, building solutions that respect the sensitivity and rigour those functions require.
Integrate Claude with existing platforms, including Salesforce, to create connected, intelligent workflows that reduce manual handoffs and improve data flow across systems.
Evaluate AI outputs rigorously and regularly, tracking quality, accuracy, and business impact, and using those insights to drive continuous improvement.
Support colleagues across the business in building confidence with AI tools, sharing knowledge and helping teams understand how to apply Claude effectively in their context.
Monitor AI usage and costs across the organisation, providing regular reporting to the CPO and flagging anything that warrants attention.
Keep a close eye on developments from Anthropic and the broader AI landscape, proactively bringing relevant ideas and capabilities to the executive team.
3. Governance, Reporting & Stakeholder Engagement
Contribute to the development and maintenance of the organisation's AI governance framework, covering usage policies, data handling standards, and acceptable use guidelines, with particular attention to clinical data sensitivity and regulatory considerations.
Work with the CPO and Exec team to ensure AI adoption across clinical, data, and business functions is responsible, well‑documented, and aligned with organisational risk appetite.
Support regular audits of AI usage across departments, producing clear summaries and flagging anything that needs to be addressed.
Help build awareness of governance requirements across the business, so that colleagues know how to use AI tools safely and within agreed boundaries.
Prepare clear, well‑structured project updates and performance summaries for the CEO, CPO and Exec team, ensuring leadership always has an accurate picture of progress, costs, and impact.
Facilitate cross‑departmental discovery sessions and workshops with clinical, data, and business stakeholders, capturing outputs and converting them into actionable priorities.
Build strong, trusted working relationships across all functions, so that teams feel confident bringing you their problems and ideas.
Play an active role in helping the organisation develop a confident, informed approach to AI, contributing to a culture where technology is seen as an enabler rather than a disruption.
Requirements
3 to 5 years of experience in a business analysis, operations technology, or process improvement role, with a clear track record of contributing to meaningful projects.
Solid, practical Salesforce experience including flows, process automation, and platform configuration. Agentforce knowledge is a strong advantage.
Genuine, hands‑on experience with Claude, ChatGPT, or a comparable large language model, including prompt design and building structured workflows, not just day‑to‑day use.
Strong analytical and process mapping skills, able to get under the skin of how things work and articulate a better way clearly and concisely.
Confident communicator, comfortable working with senior stakeholders including clinical, data, and executive audiences, and able to adapt your style accordingly.
Commercially aware, comfortable contributing to budget tracking, cost reporting, and ROI analysis.
Organised and dependable, with the ability to manage multiple workstreams without losing quality or momentum.
A natural curiosity and enthusiasm for AI and automation, with a genuine desire to keep growing your knowledge and capability in this space.
Desirable
Experience working in or alongside clinical, healthcare, or regulated environments.
Familiarity with data governance, clinical data standards, or GDPR considerations in a technology context.
Exposure to AI governance frameworks or responsible AI practice.
Experience with agile delivery methodologies.
Understanding of API integrations and how SaaS platforms connect and exchange data.
Experience in a scale‑up or transformation‑focused organisation where you had to adapt quickly.
Benefits
Full‑time permanent contract
Competitive salary (Dependent on experience).
In‑office, remote or hybrid working options
25 days of annual leave
24/7 EAP and a wide range of health and wellbeing supports
Extensive list of employee perks and benefits: https://app.box.com/s/zo4f2ipvf5gsnfnbhe0w2439zqk4rdhn
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