Our client is looking for
a Program Manager
to join their team in Dublin, Ireland.
Duration - 30th Oct ****
Location - 100% Onsite
Summary
About the Org & Team:
Scaled Operations is the organization responsible for managing all outsourced vendor operations that support Client's Global Operations division.
The Scaled Ops Excellence (SOE) team within Scaled Operations is responsible for managing internal critical business functions, establishing and maintaining effective governance structures & providing comprehensive program management support.
Role Overview
We are seeking a highly organized and detail-oriented individual to support the program management and governance & communications functions for Scaled Operations outsourced vendor operations.
The successful candidate will be responsible for preparing managing programs/projects, internal and external communication materials, as well as planning and attending governance meetings in support of executive stakeholders who are based in multiple locations & time-zones.
Key Responsibilities
Program & Project Management
Program Delivery – Stand up and manage complex programs & projects from inception through execution, balancing BAU operations with strategic initiatives including strong ability to facilitate workshops with a wide range of cross-functional stakeholders.
Process Optimization – Drive continuous improvement through process mapping, proposal writing, and identifying automation opportunities that deliver measurable business impact.
Communications
Internal Comms – Prepare internal communications, including executive briefs, weekly & monthly business reviews, operational performance updates to ensure stakeholders across multiple functions & regions are aware of what is happening across the global operations.
External Comms – Prepare external-facing communications that are shared with third party BPO vendors, such as business updates, audit & compliance guidelines, newsletters and other critical materials ensuring they are clear, accurate and aligned with client's position.
Executive Synthesis & Business Writing – Provide high-level synthesis of complex information to support executive decision-making and develop clear & concise business writing to communicate key messages to various audiences from operations to business stakeholders.
Governance
Meeting Planning & Scheduling – Plan and schedule governance meetings with groups of executive attendees both internal and external to client, who span across multiple time zones and locations.
Materials Preparation & Collation – Prepare meeting materials, including collating inputs and summarising so that it is consumable by an executive audience.
Meeting Attendance & Administration – Drive effective operation of governance meetings by curating agendas, documenting decisions and action items.
Goal & Priority Tracking
Reporting Process Management – Develop and manage reporting processes to track progress against goals and priorities, including data collection & analysis.
Consolidation of updates – Create regular updates (monthly/quarterly) on progress against goals and priorities, consolidating information from various sources & presenting it in a clear & concise manner for exec audiences.
Requirements
1) 6-7+ years in a Consulting, Technology, Operations, Program & Project Management based environment
2) Proven ability to deal with a fast paced environment and high levels of ambiguity & change
3) Experience working across a wide range of stakeholders in multiple geographic regions/timezones.
4) High agency, self-starter mentality with a continuous improvement mindset and ability to reprioritize & deliver quickly
5) Demonstrated ability to engaging effectively with senior stakeholders & distilling complex topics into easily consumable narrative for an executive audience
6) Excellent analytical and communication skills with proficiency in data visualisation
Benefits
Healthcare contribution and inclusion in company pension scheme
Work laptop and phone
25 days annual leave (pro-rata) plus paid bank holidays
Expanding workforce with potential for career progression for top performers
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