Job Description
This role involves working collaboratively with the relevant Manager to ensure daily operations run effectively, focusing on excellent service to both internal and external customers.
The scope of this position ranges from workload management to HR related responsibilities.
You will be responsible for managing team resources, including leave requests, and monitoring adherence to the Quality Management System.
Effective communication is key in this role, as you will work closely with the Quality team and Process owners to ensure audit readiness at all times.
A focus on continuous improvement within the team effort is also essential.
You will act as the first point of escalation for individual, team, Divisional & customer issues, working with colleagues and leadership to find effective solutions.
Additional responsibilities include recruitment, performance management, training, and coaching team members.
Communication of the company's brand and image is also a key aspect of this role.
All functions must be carried out in compliance with the company's quality Management system.
Required Skills and Qualifications
* Rlevant third level qualification advantageous
* In depth experience of working in a customer service environment
* Previous experience working in a team leader role would be an advantage
* Fluency in at least one relevant European language apart from English advantageous
Benefits
This role offers a unique opportunity for professional growth and development, with a focus on continuous improvement and excellence.
Others
We are looking for a motivated and experienced individual who can contribute to our team's success.