Job Overview
We are seeking an experienced Customer Service Manager to lead our support team.
This is a great opportunity for someone with strong leadership skills and a passion for delivering exceptional customer service.
The ideal candidate will have a proven track record of managing high-performing teams and driving results in a fast-paced customer service environment.
Key Responsibilities
* Manage and motivate the customer support team to deliver excellent service to our customers.
* Develop and implement training plans to ensure team members have the necessary skills and knowledge to succeed.
* Collaborate with other departments to ensure seamless communication and workflow.
* Monitor and report on customer issues and trends using industry-leading tools.
* Lead regular team meetings and one-on-one sessions to provide feedback and coaching.
Requirements
* Minimum 3 years of experience leading a customer service team in a similar environment.
* Proven track record of driving customer satisfaction and loyalty.
* Strong technical skills and ability to learn new systems quickly.
* Excellent communication and interpersonal skills.
* Bachelor's degree in Business Administration or related field.