Our organization seeks an IT Operations Lead to join our team.
The successful candidate will be responsible for the effective management of vendors and services, with a focus on delivering exceptional results.
Key Responsibilities
* Vendor Management: We are seeking someone who can build strong relationships with our vendor partners and ensure that they meet their service level agreements.
* Escalation Handling: The ideal candidate will have excellent communication skills and be able to effectively manage vendor-related operational issues.
* Performance Oversight: We need someone who can monitor vendor performance using key performance indicators (KPIs) and SLAs.
* Service Review Leadership: Our organization is looking for a leader who can conduct regular service review meetings to drive continuous improvement.
* Operational Management: As IT Operations Lead, you will be responsible for ensuring consistent uptime across multiple locations.
* Incident Resolution: We need someone who can identify and address systemic issues that may impact our services.
* SIAM Framework Application: The ideal candidate will have experience in applying SIAM processes to achieve seamless vendor integration.
* Incident Lifecycle Management: We are seeking someone who can oversee incident resolution and drive problem management.
* Change Coordination: Our organization requires someone who can approve and manage change activities to ensure minimal disruption to our services.
* Service Reliability Improvement: As IT Operations Lead, you will be responsible for implementing initiatives to enhance reliability and adopt best practices.
We offer a dynamic work environment with opportunities for growth and development. If you are a motivated individual with excellent communication skills, we encourage you to apply.