Organization- Alila Mayakoba
Summary
The Reservations Agent will manage guest reservations efficiently to optimize room occupancy and maximize revenue. This role is essential in providing personalized luxury service from the first point of contact, ensuring a smooth and seamless booking experience. The agent will also support overall guest satisfaction by offering attentive, accurate, and timely assistance throughout the reservation process.
Responsibilities
* To respond promptly to reservation inquiries via phone, email, and internal systems.
* To accurately assess guest needs and communicate special requests to the appropriate departments.
* To promote packages and special offers to enhance the overall guest experience.
* To manage group bookings and special requests with exceptional attention to detail.
* To perform administrative tasks such as processing payments, generating daily reports, and conducting reservation audits.
Qualifications
* Minimum of two years of experience in a similar role, preferably within the luxury hospitality industry.
* Ability to deliver professional, personalized, and engaging luxury service.
* Fluent and confident communication skills in both Spanish and English.
* Proactive mindset with a strong focus on guest service and problem-solving.
* Excellent organizational skills and the ability to follow through on tasks.
* Ideally detail-oriented and tech-savvy, with familiarity in hotel reservation systems (Opera experience is a plus).