Job Title: Lead Customer Support
Job Description:
We are seeking an experienced professional to lead our customer support centre, which includes digital and phone channels back-office operations. Your primary focus will be on delivering exceptional customer experiences through continuous process innovation and risk management.
You will lead a team of customer service professionals in delivering outstanding results while ensuring adherence to the highest ethical standards and business principles. Your role will also involve building capacity for growth, developing innovative solutions for customers, and establishing governance controls for agent-delivered transactions.
This is a unique opportunity to make a significant impact on our organisation's growth by driving delivery of key objectives. If you have experience leading high-performing teams, managing budgets, and setting strategies that drive performance improvement, we would like to hear from you.
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To be successful in this role, you must possess:
* A minimum of 12 years' professional experience with at least 8 years leading customer operations.
* Strong leadership skills with proven ability to build high-performing teams.
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