The Ballygarry Estate Hotel & Spa in Tralee has an opportunity for a Food and Beverage Assistant to join our team. The role involves assisting in all food and beverage operations within the hotel's restaurant, bar, and banqueting facilities, and supporting the food and beverage team to deliver high-quality service and a memorable dining experience.
Responsibilities
* Ensure 4* standards of service at all times.
* Perform in a professional and courteous manner with all customers (internal & external).
* Provide in-depth knowledge of food and beverage products and hotel services.
* Adhere to hygiene regulations at all times.
* Comply with statutory and legal Health & Safety, Fire, Hygiene, and employment requirements.
* Maintain a clean department at all times.
* Follow SOPs for Food & Beverage venues and guidelines in manuals.
* Set up covers and tables; prepare mise-en-place (napkins, cruets, glassware, cutlery, etc.).
* Greet and seat guests in the restaurant/brasserie and bar areas; take orders accurately and offer menu explanations.
* Serve food and beverages promptly; maintain cleanliness and presentation of dining areas.
* Run food from kitchen to restaurant/brasserie; provide room service and deliver orders to rooms as required.
* Assist with setup and breakdown of banquet and event tables and chairs.
* Provide excellent customer service to ensure guest satisfaction; handle complaints discretely and resolve issues as needed.
* Adhere to health and safety regulations and procedures; assist with inventory management, ordering, and stocking of supplies.
* Assist with menu planning and development; work closely with kitchen staff for smooth operations.
* Support training and development of new staff; report maintenance problems to the manager on duty.
* Attend hotel meetings and training; help other team members as needed (e.g., assisting bartenders, clearing tables).
Requirements
* Fluent English
* Availability to work weekends and bank holidays
* Experience not essential but advantageous
Benefits
* Meals provided while on duty
* Free parking
* Employee Assistance Programme
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