About ACETECH ACETECH is a global technology company specialising in Vehicle Intelligence for emergency service fleets. Our solutions combine cloud-based fleet management software, intelligent electronic control units, and advanced safety modules to improve fleet performance, safety, and sustainability.Our technology directly supports emergency services around the world — keeping ambulances, fire vehicles, and specialised fleets fully operational, compliant, and available 24/7. We are proud to deliver products that make a real difference in critical, life-saving environments. Main Purpose of the RoleThis role supports emergency service fleet operations by ensuring their vehicles remain safe, compliant, and ready to respond. You'll coordinate scheduled and unscheduled maintenance, monitor system alerts, and liaise with both customers and external service providers to minimise downtime.Key Responsibilities Support customer service agents with scheduling vehicle and equipment repairs and maintenanceMonitor ACETECH systems to ensure fleet availability meets agreed service levelsProactively manage and track vehicle defects, scheduling timely repairsHandle incoming and outgoing service calls with professionalism and efficiencyLiaise with external vendors to complete maintenance quickly and correctlyMaintain accurate fleet records, ensuring full compliance with all relevant regulationsUpdate customers on progress of vehicles undergoing service or repairSupport data entry, reporting, and system updates to ensure accurate recordsAdhere to company protocols and data protection requirementsRequired Skills Strong customer service focus and clear communication styleExcellent interpersonal and teamwork skillsHighly organised, reliable, and attentive to detailComfortable using IT systems (Microsoft Office, Jira, or similar ticketing software)Strong numerical and administrative abilityCapable of working under pressure to meet deadlinesPrevious experience in customer service, logistics, or the motor trade an advantageDemonstrated reliability and accountability within team settings