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Head of Customer Success & Partnerships | ACCA, Chartered Accountant
Job Title: Customer Success & Partnership Manager
Location: Dublin (Hybrid)
Employment Type: Full-Time
Reporting To: Head of Customer Success & Partnerships
About Financefair
Financefair is redefining scale funding for growth-stage businesses. Through our non-dilutive capital solutions — including Revenue-Based Finance, Lines of Credit, and Embedded Lending — we empower companies to scale on their own terms. We're fast, founder-friendly, and built for modern business needs.
We work with ambitious founders, finance leaders, and partners across Ireland, the UK, and beyond. As we scale, we’re building a world-class team that thrives on ownership, innovation, and customer success.
About the Role
We're looking for a Customer Success & Partnership Manager to join our growing team. In this hybrid role, you’ll be responsible for managing customer relationships post-funding, driving engagement, retention, and growth. You’ll also support our partner network — from onboarding to co-marketing and pipeline generation.
This is a key hire that bridges customer impact and strategic partnerships, working closely with the Head of CSM & Partnerships to scale our success model.
What You’ll Do
Customer Success
* Own a portfolio of funded customers, leading onboarding, training, and check-ins
* Proactively monitor health scores and usage signals to reduce churn and identify growth opportunities
* Support customer lifecycle initiatives including webinars, workshops, and community-building
* Collaborate with internal teams (credit, marketing, tech) to resolve issues and enhance experience
Partnership Management
* Support the onboarding and relationship management of financial services partners (VC, PE, EIIS, Venture Debt, Fractional Advisors)
* Assist in joint go-to-market efforts, co-marketing campaigns, and referral tracking
* Act as day-to-day liaison for partner questions, updates, and pipeline feedback
* Help maintain CRM and reporting dashboards for partner performance
Operational Excellence
* Use HubSpot and AI tools to streamline workflows and automate comms
* Contribute to the development of our customer portal and partner referral platform
* Help track and report KPIs across retention, satisfaction, and partner-sourced pipeline
What You Bring
* 3+ years of experience in Customer Success, Partnerships, or Account Management
* Experience in fintech, financial services, or scaling B2B businesses preferred
* Strong relationship management skills — you're proactive, consultative, and a clear communicator
* Comfortable working across functions and managing multiple priorities
* Familiarity with HubSpot or similar CRM platforms (bonus: automation or AI-driven tooling)
* A growth mindset and the ability to thrive in a fast-paced, evolving environment
* Comfortable with financial assessment.
What We Offer
* Gym or health allowance
* Performance-based bonus
* 25 days paid annual leave
* A front-row seat to the future of growth funding
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Finance, Customer Service, and Management
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