Posted: 18 June
The role
Operations Administrator – Maternity Cover (12 months) – Athlone, Ireland
Join Our Dynamic Operations Team as an Operations Administrator. Are you ready to make a significant impact in a fast‑paced, international environment? We are seeking to recruit for an Operations Administrator in Athlone, Ireland. This role will be the backbone of our operations, ensuring everything runs smoothly and supporting our mission to provide exceptional service to our clients.
What You’ll Be Doing
Administrative Support: Provide logistical and administrative support to the Head of Operations and their team, acting as a central reference point within and outside of the company.
Customer Assistance: Advise customers and partners in the provision of emergency vehicle/home assistance services, liaising with approved suppliers and contractors across Ireland, the UK, and beyond.
Facilities Management: Manage and maintain facilities‑related requirements, including building security, office upkeep, and health and safety regulatory compliance.
Supplier Management: Ensure operators receive timely payments, manage invoices, and handle extraordinary queries promptly.
Operations Support: Assist the Operations department with call taking, admin tasks, and managing incoming and outgoing post and deliveries.
Windscreen Claims: Keep work queues under control, prepare weekly reports, and manage activity in the windscreen inbox.
Personal Development: Maintain relevant learning and development needs, adhering to regulatory requirements and acting in the best interests of our customers.
What You’ll Bring
We’re looking for a candidate with a strong background in customer service, demonstrating excellent communication skills both written and verbal, as well as a polished telephone manner. You’ll need to be proactive, taking the initiative to solve problems and manage conflicts with difficult customers. The ability to work under pressure and meet deadlines is crucial, as is strong organisational and time‑management skills. Teamwork and flexibility are key, as is the ability to deliver results to agreed customer standards. Proficiency in keyboard skills and operational experience are essential.
Previous experience in the insurance assistance markets or a call centre environment, along with a good competency level in standard software packages, would be an asset.
What We Offer
Competitive annual salary plus shift allowance
Annual company and performance‑based bonus
Group Personal Pension Plan
Life assurance
Health Care Subsidy
22 days of annual leave, increasing to 27 days with service
AXA Employee Discounts
Education support and learning opportunities
We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long‑term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa.
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