Job Title: Waste Management Business Support Assistant
This role is a great opportunity for individuals with strong administrative and customer service skills to join our team based in Antrim.
The successful candidate will be responsible for handling waste-related queries, processing payments, and assisting with bulky waste requests. They will also respond to emails, Live Chat, and social media queries from the public and stakeholders.
The ideal candidate will have excellent planning and organisational skills, good customer service skills, and the ability to work to a high standard with minimal supervision. They will be competent in the use of Windows and Microsoft Office applications and possess a full current driving license or access to a suitable form of transport.
Responsibilities:
• Act as first point of contact for all waste-related queries (calls, in-person, online).
• Handle complaints, process payments, assist with bulky waste requests.
• Respond to emails, Live Chat, and social media queries from the public and stakeholders.
• Liaise with contractors to ensure smooth waste collection services.
• Keep social media updated with service changes.
• Resolve customer issues directly and professionally.
• Provide admin support to waste teams and managers.
• Update databases, process invoices, and prepare reports.
• Support fleet and recycling centre records and budgets.
• Process customer payments and complete daily financial reports using systems like GOV Pay and Te-Leisure.
• Help organise events (room bookings, catering, mail shots).
• Take and prepare meeting minutes when required.
Requirements:
• Minimum of 5 GCSE's including Maths and English.
• A minimum of 2 years' administrative or clerical experience including minute taking.
• Good planning and organisational skills.
• Excellent Customer Service skills.
• Ability to work to a high standard with minimal supervision.
• Competent in the use of Windows and Microsoft Office applications.
• Full current driving license or access to a suitable form of transport.
Benefits:
Flexible working hours, free parking, and modern offices. Plus, you'll have the chance to develop your skills and knowledge in a dynamic and supportive team environment.
This is a fantastic opportunity for anyone looking to start their career in waste management or seeking a new challenge in a fast-paced industry. If you're passionate about providing exceptional customer service and working in a collaborative team, we'd love to hear from you!