Job Title: Multilingual Customer Service Expert
This is a dynamic and diverse role where you will work closely with customers, colleagues, and various departments to deliver exceptional customer service experience. Your primary focus will be on processing orders, communicating order status, and resolving any issues that may arise.
Responsibilities:
* Process all orders received via CRM system in an accurate and timely manner
* Communicate proactively with internal and external customers regarding order status and provide updates as necessary
* Review and maintain customers' open orders on a daily basis to ensure data accuracy and identify potential issues
* Investigate and resolve order processing issues reported by customers and collaborate with other departments to find solutions
* Collaborate with the commercial sales team to ensure accuracy of data maintained on SAP and keep customer account changes up to date
* Stay up to date on products, inventory levels, special requirements, and promotions to support delivery of excellent customer service
* Communicate regularly with the Team Lead on all changes, issues, and potential concerns with any customer accounts
* Work with the central warehouse and supply chain team on inventory management, escalations, and customer inquiries
* Comply with and execute applicable Quality Management System (QMS) processes to support delivery of exceptional customer experience
Requirements:
* Previous customer service experience, preferably in the healthcare industry but not essential
* Fluency in Spanish and English essential; fluency in French, German, or Dutch also advantageous
* Proficient in MS Office programs such as Word, Excel, and Outlook, and comfortable with IT systems
* SAP or other ERP system experience highly desirable