Tote Ireland is a wholly owned subsidiary of Horse Racing Ireland and is the only licensed pool betting operator on horse racing in the country.
Established to provide pool betting services at Irish racecourses, Tote Ireland offers both on-course and online wagering options, contributing significantly to the funding of the horse racing industry.
With a focus on innovation, integrity, and delivering a first-class customer experience, Tote Ireland plays a vital role in the Irish racing landscape.
Through its partnerships and technological advancements, the company is committed to growing pool betting in Ireland and enhancing the overall experience for racegoers and customers alike.
Role Purpose Reporting to the Operations Manager, the Tote On-Course Operations Co-Ordinator is responsible for overseeing all aspects of Tote service delivery on course.
As a key member of the race day team, the role ensures business targets and KPIs are achieved, while leading and directing casual staff and supporting optimal on-course operations.
Responsibilities: Manage casual staff requirements for specified race meetings across all racecourses (including Down Royal and Downpatrick), ensuring high performance standards.
Lead and support the delivery of best-in-class customer service through effective use of technology.
Ensure on-course messaging and service delivery are aligned with brand standards and customer expectations.
Oversee the deployment, operation, and maintenance of Tote systems and infrastructure.
Provide support before, during, and after race day fixtures, resolving issues in real time and ensuring operational continuity.
Technology, Logistics Operations Pre-Racing Fixture Plan and coordinate all advance setup activities for each race fixture, including reviewing network operations, facilities, materials, and training resources.
Ensure sufficient equipment (e.g. terminals, TVs, Clover devices) is available, transported, and deployed in advance, including for major festival fixtures.
Confirm and approve screen layouts and advertising prior to go-live.
Race Day Activities Act as the single point of contact for all on-course Tote operations, providing leadership and direction to staff.
Manage setup and operation of terminals, LAN connectivity, and TV channel mapping.
Conduct system checks and resolve technical or operational issues promptly, keeping stakeholders informed.
Oversee cash management processes including receiving, storing, and reconciliation.
Prepare float requirements and coordinate setup of mobile betting locations.
Compliance Implement AML procedures in line with statutory requirements and ensure staff adherence.
Conduct risk assessments and ensure compliance with health and safety legislation at all Tote locations.
Promote a safe working environment and ensure all activities meet legal obligations.
Performance Delivery Deliver on KPIs by optimising staff deployment and driving continuous improvement.
Provide detailed post-race reports and debriefs to the Operations Manager and management team.
Maintain effective communication with key stakeholders.
Review processes and systems to identify efficiencies and improvements.
Ensure accurate completion of reports and records for tracking and analysis.
Maintain oversight of equipment inventory and support forward planning aligned to the racing calendar.
People Management Work with the Resource Coordinator to ensure appropriate staffing levels aligned to customer experience and budget requirements.
Identify training needs and provide ongoing coaching and development for casual staff.
Deliver team briefings and regular performance updates throughout race days.
Skills and Experience: Strong technical knowledge and aptitude with ability to become subject matter expert in relevant technology platform.
Excellent customer service skills with the ability to build good relationships.
Previous experience of managing people, including a casual and transient workforce Excellent interpersonal and communication skills with the ability to manage a multiple number of stakeholders.
A self-starter who is deadline driven, results oriented and solution focused.
Excellent organizational skills and attention to detail with the ability to work with large or multi-site venues.
Competent on all Microsoft packages.
Knowledge of racing would be an advantage Key Competencies Customer Focus Knows who the customer is Always interacts professionally with the customer and adapts own manner to suit individual customer needs Takes pride in delivering a high quality service Developing Self Actively seeks to develop by seeking feedback to gain insights for required improvement and proactively identifies skills gaps.
Develops self-awareness through being curious, listening and sharing with colleagues.
Uses internal opportunities to learn about wider organisation along with knowledge of own role.
Energy Pace Approaches every activity with a desire for success and a 'can do' attitude.
Understands own goals and objectives and how this impact wider department objectives.
Displays an understanding of the importance of deadlines and an ability to meet same, striving to surpass expectations while maintaining high standards for attention to detail and adhering to company procedures.
Innovation Change Brings potential solutions rather than problems to manager/colleagues.
Considers all activities to be worthy of review for effectiveness and efficiency of process.
Adjusts positively to changing tasks or new responsibilities when needed and is comfortable with new technologies Leadership Focuses on individual accountability in roles and takes responsibility for the successful completion of own tasks.
Shows initiative and energy to get things done.
Is creative in approach and can think outside the box in terms of problem solving.
Team Builds relationships with team members and stakeholders.
Shares knowledge with others and is open to learning from other colleagues.
Illustrates willingness to help others and is approachable.
Additional Information: A full driving clean licence is essential as this role involves extensive driving.
This role is based in Ballymany, Newbridge, Co.
Kildare, howver the successful candidate will be required to travel to racecourses throughout the country.
They will also be required to work weekends, Bank Holidays and evenings and will be required to spend short periods of time away from home to support racing and customer needs.
HRI is an equal opportunities employer.
Interview candidates will be provided with any necessary reasonable accommodations when called for interview.
The closing date for applications is Friday 10th April.