Supervisor, Investor Services
Location: Cork, County Cork, Ireland
An Investor Services Supervisor will be required to execute the following tasks in the Investor Services Department. They shall be executed within the guidelines and procedures provided by HedgeServ and under the supervision and guidance of a Manager and Director. Every Investor Services Supervisor will receive the requisite Induction Training in addition to both compulsory training (AML/KYC) and optional training. Additional client‑specific training is provided by the Manager and Director within the team.
Key Accountabilities of the Role
* Ensure investor transaction instructions contain requisite information and advise Investor Services Administrator when follow‑up is required. Liaise with investors to obtain fully executed transaction instructions.
* Advise and assist Investor Services Administrator to ensure subscription proceeds are provided timely.
* Review AML/KYC documentation provided by investors and follow‑up where necessary. Escalate to Manager and MLRO where required.
* Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System).
* Ensure reconciliation of the subscription/redemption bank account daily, and take appropriate action to clear any items. Escalate any aged items to Manager.
* Preparation of Redemption Payment Schedules.
* Review of wire transfers to Prime Brokers, Investors and fee payments.
* Investor Reporting – review investor reports, including but not limited to Investor Statements and Contract Notes for distribution to investor.
* Client Reporting – review client reports, including but not limited to Capital Activity Report, ERISA Report, Authorized Share Capital Reports for distribution to clients.
* General Investor Services – assist Investor Services Administrator in fielding general requests from investors including, but not limited to, requests for duplicate investor statements, enquiries on previous transaction activities, performance requests whilst at all times ensuring that all communication is with an authorised person.
* Review distribution of Fund Performance in line with client requirements prior to distribution to investor.
* Handling complex calls from investors.
* Identify areas for improvement in processes, personnel and structure and discuss with Investor Services Manager and Director.
* Establish effective working relationships with the NAV, QA, and Compliance Departments within HedgeServ.
* Preparation of Fund Audit requirements.
* Review of Investor Audit requests prior to distribution to investor/auditors.
Pre‑requisite Knowledge, Skills and Experience
HedgeServ operates a client‑focused structure which provides a wide range of experience to all levels of employees. As such the Investor Services Supervisor should be flexible and willing to adapt.
Investor Services Supervisor should be capable of supervising up to 4 Investor Services Administrators.
* Accounting, Finance, Legal or Business Degree.
* IT literate.
* Strong verbal and written communication skills.
* Strong analytical and problem‑solving skills.
* Ability to work effectively both within a team structure and independently.
* Strong interpersonal skills.
* Good initiative tempered with identifying when escalation is required.
* Minimum of 2 years’ experience working in a hedge fund administration firm with experience in all aspects of the role of an Investor Services Administrator is required. Alternative experience may be considered.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Accounting/Auditing and Administrative
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