Job Overview
We are a smart buildings company at Johnson Controls, providing complete hardware and software solutions to make buildings safer, more comfortable, and more efficient.
This role is part of our Technical Writing organization, which comprises over 60 writers at various experience levels. We take a unique approach to technical communication by developing our own DocOps processes, including authoring tooling, publishing platforms, content management systems, style guides, review and editing, illustration, and patent development.
Our team has a history of innovation within the company, having won innovation competitions and secured several patents.
Key Responsibilities
* Creating content for business units supporting program releases under the guidance of senior team members
* Collaborating closely with global teams of engineers, developers, product managers, and marketers
* Authoring content in DITA XML and content management systems
* Developing technical illustrations using tools like Photoshop and Illustrator
* Providing DocOps support, including assistance to one of our process teams
Requirements
* Able to work from our Cork office three days per week
* Educational background in English, Journalism, Technical Communications, Languages, Software and Hardware Engineering, Multimedia, or Science
* Excellent communication and interpersonal skills, working closely with development and product management teams
* Ability to plan workload and multitask
* Technical illustration skills, preferably using Adobe Creative Suite
Desired Skills
* Experience with topic-based writing, particularly in DITA XML
* Document control and revisioning in content management or version control systems
* Technical expertise, including knowledge of scripting languages, APIs, and SQL
What We Offer
* A welcoming, collaborative, and connected work culture
* Access to an Employee Assistance Program (EAP)
* Hybrid working options
* Healthcare, pension scheme, paid maternity/paternity leave, employee education, sports, and social clubs