Gentle Hands Homecare Ltd is seeking a dedicated and professional Client Care Coordinator to join our growing Team.
This is a permanent, full-time position, based in our Cork city office, and will also provide support to our Dublin office.
Key Responsibilities
:
Work with the management team to prepare and maintain client schedules using the One Touch Software system
Coordinate and allocate hours for new and existing clients, ensuring smooth onboarding into schedules
Manage staff absences, sick leave and ensure appropriate cover is arranged promptly
Participate in weekly team meetings to support efficient service delivery
Handle client and team enquiries by phone and email in a professional and timely manner
Provide administrative and operational support to the management team, as required
Participate in the back-up on-call rota as part of the teams' shared responsibilities
Skills & Experience
:
Previous experience in a client care or scheduling role in home care.
Ability to thrive in a fast paced, dynamic office environment
Excellent organisational skills, must be able to prioritize tasks and manage multiple responsibilities effectively and efficiently
Strong communication and interpersonal skills with the the ability to build and maintain positive working relationships
Capable of working independently as well as collaboratively with a team
Proficiency in MS Outlook, Word, Excel, Teams
Experience using One Touch software preferred but not essential
Job Types: Full-time, Permanent
Pay: €30,******-€32,****** per year
Benefits:
Employee assistance program
Work Location: In person