Social network you want to login/join with:Client:Carebrook IrelandLocation:Dublin 2, IrelandJob Category:OtherEU work permit required:YesJob Reference:3b8c6282441eJob Views:6Posted:23.04.2025Expiry Date:07.06.2025Job Description:We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.Responsibilities:DRIVE MY SUCCESSIONOwn Team Member recruitment and successful onboarding to ensure it meets business needs.Build a robust Family Tree through strategic succession planning ensuring Plan Bs are in place for each role.Drive Team Happiness by role modelling Pret’s Values and Behaviours.Embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).Ensure in-shop training, legal compliance training and graduations are carried out following the agreed standards and guidelines.Minimise Turnover by following the Turnover Principles.Regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.Ensure the team’s wellbeing by promoting and nurturing a healthy work-life balance.Set meaningful actions from Pret’s Big Conversation and follow up.DRIVE MY BUSINESSEnsure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.Ensure the Speed of Service Principles are embedded in the shop.Ensure the Coffee Calling System is effective and delivers the right drink to the right customer.Ensure centrally driven JOP events are well planned and executed.Encourage customer loyalty by empowering the team to use Joy of Pret initiatives.Strive to achieve a perfect Mystery Shopper score every week.Delicious food and drinkEnsure the team consistently delivers delicious food by following the 6 Key Points of Production.Ensure the 11-Step Production Process is always followed.Ensure the management team understands and follows the Production Principles.Ensure the shop food range matches customer demand.Continually develop the team’s knowledge about the quality of our food and coffee.Ensure our Barista Prepared Drinks are made by trained employees consistently.Well-loved shopEnsure Food Safety and Health & Safety Standards are consistently followed.Ensure the shop is clean, safe and the equipment well maintained.Take corrective action immediately on issues that affect customers or sales.Ensure the management team follow the Managing By Walking Around (MBWA) principles.Ensure corrective training and coaching takes place to address any issues identified.Shop profitabilityDrive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).Maximise labour efficiency through Bizimply.Continuously analyse and review shop results.Analyse stock take results and take control of any issues.Have full Profit & Loss accountability and monitor operating costs.Ensure Pret’s Financial Standards are followed.Growing salesEffectively benchmark against other high-performing shops to identify opportunities.Review relevant reports to maximise opportunities to increase sales.Always follow merchandising guidelines.Maximise and promote Marketplace opportunities.DRIVE AND EMBED CHANGEBe the Ambassador of Change; effectively communicating with the team.Positively promote Pret, protecting our business integrity.Actively follow up with the team on new standards or initiatives.Encourage two-way communication in the shop.Build a network with other GMs to share best practice.Ensure my team is well informed of business changes.Ensure my Key Roles attend Key Role meetings.
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