Provide 1st and 2nd line application support for production issues, from initial triage through to resolution and root cause analysis.Collaborate with development and infrastructure teams to resolve complex issues and deliver system enhancements.Act as a subject matter expert for front office investment applications and workflows.Manage incident, problem, and priority resolution for critical business processes.Analyse business requirements and support solution design using existing platforms.Support client onboarding across OMS, Trading, PMS, and Risk systems.Drive service improvements through identification of recurring issues and preventative actions.Maintain clear and accurate support documentation.Skills & ExperienceExperience in Investment or Asset Management (or similar financial services environment).Strong background in application support / incident management.Proven ability to troubleshoot and resolve complex technical issues.Experience with complex enterprise applications and IT service processes.Familiarity with ITIL, Jira, and Confluence (advantageous).Strong communication skills, fluent English required; French is a plus.Ability to work independently and within a team, managing multiple priorities.Strong analytical, problem-solving, and stakeholder engagement skills.
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