Direct message the job poster from Sky Systems, Inc. (SkySys)
Technical Recruitment Lead & Account Management - Talent Acquisition
Location: Dublin, Ireland
Duration: On-need basis (Dispatch and Committed Support)
Role Summary:
We are seeking experienced professionals to provide Field Services Support in the areas of:
* Desktop/End-User Support
* Smart Hands & Feet / Data Center Support
As a Senior Workplace Engineer, you will serve as second-line support and act as the face of IT within the organization. This role involves delivering responsive, professional on-site support to end users, resolving technical issues, handling service requests, and supporting various IT infrastructure components in collaboration with the primary support engineer.
Key Responsibilities:
1. Workplace Services – Dispatch Support Services
* Provide on-site support for incidents, problems, changes, and device setups (IMACD – Install, Move, Add, Change, Delete).
* Support home and remote users via third-party services, typically by the next business day.
* Perform break/fix services including full device swaps or component replacements from on-site stock.
* Manage warranty claims with third-party suppliers.
* Execute and reschedule IMACD requests and dispose of packaging materials in compliance with local regulations.
* Coordinate site activities to ensure a smooth and complete user onboarding (e.g., device delivery, connectivity setup).
* Update the CMDB and ITSM systems with ticket status and configuration changes.
2. Workplace Services – Smart Hands Support
* Support data center and communications room activities.
* Report hardware conditions (e.g., LED indicators, cable connections, equipment health).
* Perform hardware resets, power cycles, and circuit breaker resets.
* Assist with IP telephony and video conferencing setups and troubleshooting.
* Execute structured cabling and patching between switches and network ports.
* Receive, sign for, and track deliveries of parts and equipment.
* Support root cause analysis and incident resolution.
3. Workplace Services – On-Site Stock Management
* Maintain spare part inventories and peripherals based on projected demand.
* Coordinate with third-party vendors for stock replenishment and asset disposal.
* Utilize existing logistics services for inbound/outbound stock handling.
* Ensure secure storage of provisioned devices with controlled access.
* Investigate and address any failed deliveries or issues with asset logistics.
Additional Notes:
* Visit Duration:
* Committed Visits: Typically 3 hours, unless extended with Wipro/CBL approval.
* Dispatch Visits: No time cap – remain onsite as long as needed to complete the task.
* Monthly Ticket Volume: Approximately 5–6 tickets per month.
Note: The candidate will work full-time as dispatch support in June and then as backup support after that.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology and Other
* Industries
IT Services and IT Consulting
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