Chief Accommodation Officer
This pivotal leadership role oversees the strategic direction and operational excellence of Front Office, Accommodation, and Maintenance departments, ensuring seamless guest experiences.
* Lead daily operational oversight for the Rooms Division, guaranteeing exceptional guest satisfaction and optimal departmental performance.
* Foster a culture of excellence and accountability among teams in Front Office, Accommodation, and Maintenance.
* Monitor and respond to guest feedback, driving continuous improvement aligned with Forbes standards.
Main Responsibilities:
* Operational Leadership: Provide strategic direction and oversight for the Rooms Division, focusing on exceptional guest experiences and optimal departmental performance.
* Team Development: Lead and inspire teams in Front Office, Accommodation, and Maintenance, promoting a culture of excellence and accountability.
* Guest Satisfaction: Monitor and manage guest satisfaction metrics, responding to feedback and driving continuous improvement aligned with Forbes standards.
Key Qualifications:
* Leadership Skills: Proven ability to lead and inspire teams, promoting a culture of excellence and accountability.
* Operational Excellence: Strong understanding of operational excellence principles, ensuring seamless guest experiences and optimal departmental performance.
* Guest Focus: Ability to monitor and respond to guest feedback, driving continuous improvement aligned with Forbes standards.
What We Offer:
* Career Growth Opportunities: Professional development opportunities to enhance skills and knowledge.
* Collaborative Environment: Collaborative work environment that fosters open communication and teamwork.
* Recognition and Rewards: Recognition and rewards for outstanding performance and contributions.