Night Manager
We are seeking a fulltime Night Manager to join our night team. The successful candidate will oversee night operations, ensuring a high standard of guest service, safety, and professionalism. As Night Manager, you will oversee the night team, manage security, and handle front desk responsibilities.
The Tower Hotel is Waterford's premier 4-star city centre hotel and is superbly located overlooking the Marina and Reginald's Tower. The hotel is just a 3-minute stroll from the city's shopping and entertainment hot spots, and the premier business district.
We are part of the Neville Hotel group, a family-owned Irish Hotel Group with four iconic hotels, with a fifth on the way: Within the group is The 4* Royal Marine Hotel in Dun Laoghaire County Dublin, The 5* Druids Glen Hotel & Golf Resort in Wicklow, The 4* Kilkenny River Court Hotel, The 4* Tower Hotel & Leisure Centre in Waterford City, The Ravenport Resort in Curracloe, Wexford, and Whites of Wexford.
About You:
* Reliable, trustworthy, and able to work independently during night shifts.
* Previous experience in hospitality or a customer-facing role (hotel experience preferred).
* Strong communication and interpersonal skills, with a friendly and professional manner.
* Calm under pressure and capable of handling guest issues or emergencies confidently.
* Comfortable supervising a team.
* Basic IT skills and familiarity with hotel systems (training can be provided).
* Available to work overnight shifts, including weekends and public holidays as required.
The Role:
* Oversee the hotel's operations during the night shift, ensuring smooth running and guest satisfaction
* Manage and support the night team, including assigning tasks, monitoring performance, and ensuring duties are carried out effectively
* Provide a professional front desk service, including handling late check-ins and early check-outs
* Respond promptly and courteously to guest inquiries, requests, and complaints
* Monitor and maintain security throughout the premises, including regular internal and external patrols
* Supervise guest access to late functions, ensuring only authorised individuals are admitted
* Oversee activity in late bars and residents' bars, ensuring responsible alcohol service and a safe, controlled environment
* Respond to and de-escalate any disturbances, reporting incidents to management or authorities as required
* Ensure all function rooms and external access points are secured once events have concluded.
* Ensure function/meeting room spaces set ups are prepared/completed per function sheets and day porter handovers.
* Complete nightly audits, balance daily transactions, and prepare shift reports for management
* Respond to emergencies and follow appropriate protocols in cases of fire alarms, guest incidents, or medical situations
* Assist with overnight room service, luggage handling, and general guest support
* Ensure the cleanliness, presentation, and readiness of public areas for the following day
* Coordinate effectively with day staff during handovers to ensure continuity of operations
What's in it for you:
* Hotel B&B Discounts across the group.
* 20% Discount on Bar & Restaurant Food in a sister property.
* On-site Gym & One free Fitness Assessment.
* Promotion of bike to work scheme and other commuting to work incentives.
* Meals during shifts and free onsite tea/coffee.
* Provision of employee uniforms.
* Opportunities for Career Progression.
* Employee Recognition
* Employee Referral Bonus (€140-€300)
* Education & Training Assistance
* Onsite Carpark
* If a Team Member books an overnight stay in any Neville Hotel, the company will provide the 2nd night free for any booking of two nights or more -T+C Applies