Communications & Training Lead (Contractor or 6-Month FTC)
Full-time
Department: Business support
Turner & Townsend is a global professional services company with over 22,000 people in more than 60 countries. Working with our clients across real estate, infrastructure, energy and natural resources, we transform together delivering outcomes that improve people’s lives. Working in partnership makes it possible to deliver the world’s most impactful projects and programmes as we turn challenge into opportunity and complexity into success.
Our capabilities include programme, project, cost, asset and commercial management, controls and performance, procurement and supply chain, net zero and digital solutions. We are majority-owned by CBRE Group, Inc., the world’s largest commercial real estate services and investment firm, with our partners holding a significant minority interest. Turner & Townsend and CBRE work together to provide clients with the premier programme, project and cost management offering in markets around the world.
Turner & Townsend is undergoing a major transformation across Europe, aligning teams, systems, and ways of working into a more integrated operating model. A dedicated regional team is driving this change, including the rollout of new processes and systems such as Microsoft Dynamics D365.
As the programme progresses, this role will support implementation, coordination, and user adoption across multiple countries in a fast‑paced, international environment.
Communications Ownership
Develop and maintain Europe‑wide change communications plans aligned to global toolkits and local country needs.
Review, edit and sometimes draft comms content: emails, FAQs, briefing packs, town‑hall materials, leader scripts, and change narratives.
Own version control and ensure alignment with Europe Integration key messages.
Localise global materials to European context; coordinate with country comms leads on translations and country‑specific messaging when needed.
Manage comms distribution lists, channels, and sequencing to avoid overload and ensure consistency.
Produce clear Go/No‑Go, go‑live and hyper‑care communications for all systems and tools rollouts.
Training Management
Translate global training toolkits into Europe‑ready training plans, sequencing and deliverables.
Coordinate with global SMEs to adapt materials for Europe and ensure alignment on timing.
Develop supplemental materials as needed: role‑based guides, job aids, quick reference sheets, video walkthroughs, etc.
Manage the end‑to‑end training rollout for Europe: scheduling, invites, tracking attendance, follow‑ups, feedback collection.
Support D365, D&T, HRIS and other systems with targeted training comms, readiness prompts, “what’s coming” messages and post‑training reinforcement.
Track Europe’s training completion rates and readiness indicators; feed insights into regional dashboards.
Coordination & Stakeholder Engagement
Work closely with the Change Lead Europe, Change Manager, and Internal Comms Manager.
Provide comms & training support to country change leads, ensuring consistent cascade and reducing fragmentation.
Attend key governance meetings to stay ahead on dependencies (e.g., Europe Integration call, Change Network, Country calls).
Ensure leaders (country MDs, Cost Center Leads, and sector leads) are equipped with briefing packs and speaking points a head of major milestones.
Materials Management & Quality Assurance
Maintain a “single source of truth” for all Europe comms & training materials in SharePoint/Teams.
Coordinate with the PMO/Coordinator to ensure all deadlines, comms actions and training timelines are up to date.
Ensure all Europe comms & training materials are high‑quality, error‑free, compliant with brand and appropriately approved.
Qualifications
Strong internal communications background (ideally in transformation, HR or technology adoption).
At least 10 years of experience.
Experience delivering training or coordinating training rollouts for system/tool migrations.
Ability to translate complex technical changes into clear, engaging messaging.
Skilled at managing multiple simultaneous deadlines across different countries.
Excellent writing and editing skills.
Comfortable working with senior stakeholders and cross‑functional teams.
Proficient in MS Office, Teams, SharePoint; familiarity with Viva Engage is a plus.
Experience in ERP/HRIS/tech‑enabled programmes is preferred.
International/multi‑country/multi‑cultural experience, ideally in matrix/multinational orgs.
Higher business or communications degree.
Turner & Townsend is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and actively encourage applications from all sectors of the community.
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