Freight Forwarder - ECT Control Tower
Location: Shannon
Time Type: Full Time – Mon-Fri, 37.5 hours
What you will be doing
Ensure full visibility and control of customer orders and shipments across the supply chain.
Communicate with customers professionally, providing timely updates and handling queries effectively.
Manage responsibilities in line with service levels, KPIs, SOPs, and cost/revenue parameters.
Complete administrative tasks accurately, including file opening, invoicing, customs documentation, and system data entry.
Maintain and manage in-transit reports with a high level of accuracy.
Support proactive information sharing across suppliers, carriers, and third‑party logistics partners.
Identify and escalation early warning alerts to resolve potential supply chain disruptions.
Contribute actively to departmental, branch, and company goals.
Build and maintain strong internal relationships with Air Freight teams, Commercial, Finance, HR, and Brokerage.
Engage professionally with external stakeholders including airlines, agents, overseas offices, and customers.
About You
Experience in office administration and customer service, ideally within logistics or distribution.
Confident using data management systems and Microsoft Office (Excel, Word, PowerPoint).
Highly organised with strong planning skills and the ability to manage multiple priorities.
Able to deliver tasks and projects accurately and on time.
Strong analytical and problem‑solving skills with a practical, solutions‑focused approach.
Solid understanding of operational processes and a flexible attitude to support different functions.
Clear communicator with a strong focus on customer service and relationship building.
Detail-oriented with a commitment to quality and accuracy.
Proactive, adaptable, and able to perform effectively in a fast‑paced environment.
Eager to learn and continuously develop.
What we can offer you
Competitive Salary Package and an opportunity to be a part of a driven and successful company, operating in over 90 countries.
Employee benefits include:
Enhanced Annual Leave Entitlement from your start, which increases with length of service.
Salary Sacrifice Cycle Scheme.
Employee counselling, for support with physical and mental wellbeing.
Company Pension, which includes Life Cover and Critical Illness cover.
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