##### England# Technical Team Leader**Role:** Permanent**Salary:** £45,000/ANNUAL**Location:** Birmingham**Reference:** 80571Save## Technical Team Leader – IT SupportBirminghamAre you an experienced **Technical Support or Customer Service Manager**We’re looking for a **Technical Team Leader** to oversee a small but expanding technical support and development team, ensuring customers receive first-class service while maintaining high technical standards across the business.This is an excellent opportunity for someone with a **background in technical support leadership within the IT or technology sector** who enjoys improving processes, mentoring engineers, and working closely with global technical teams.## The RoleAs **Technical Team Leader**, you’ll take responsibility for the performance and development of the UK Technical Department, managing a team currently consisting of **Technical Support and Development Engineers**.You’ll play a key role in ensuring the team delivers **excellent customer support**, while also working closely with international colleagues and internal teams to maintain service quality and drive continuous improvement.## Key Responsibilities* Lead and manage the **Technical Support & Development team*** Oversee the **Freshdesk ticketing system** and ensure service KPIs are achieved* Manage **RingCentral call handling and support workflows*** Provide **first-class technical support to customers*** Communicate regularly with the **global technical team (HQ)*** Produce **monthly performance reports for the technical department*** Conduct **team meetings and individual performance reviews*** Handle **technical escalations and complex customer issues*** Work with internal teams to ensure adequate support coverage* Support international teams where required## What We’re Looking ForWe’re particularly interested in candidates who have experience managing **technical support or service teams in the IT / software / technology sector**.Key skills and experience include:* Experience leading **Technical Support or Customer Service teams*** Strong **communication and stakeholder management skills*** Experience working with **ticketing systems (e.g., Freshdesk or similar)*** Ability to manage **support KPIs and service performance*** Experience handling **technical escalations*** A background in **software or development (Python, C++, or C)** would be highly beneficial* A passion for delivering **excellent customer experience*** Lead and shape a **growing technical team*** Work closely with **international technical specialists*** Opportunity to combine **leadership, support, and technical knowledge*** Join a business built around **Teamwork, Respect and Collaboration**Save##### England###### Installation and Senior Installation Engineer London & surrounding areas Enterprise level Security Systems Integrator. 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