Operations Manager – 4-Star Hotel | Midlands
We're partnering with our client, a prestigious 4-star hotel located in the heart of the Midlands, to recruit an experienced Operations Manager. This is a key leadership role for a hospitality professional who combines commercial expertise, operational excellence, and a passion for delivering exceptional guest experiences.
If you thrive in a fast-paced, high-standard environment, this is your opportunity to lead, innovate, and make an impact.
Why Join This Team?
1. Work with a renowned hotel brand known for quality and service excellence.
2. Play a strategic leadership role with full operational accountability.
3. Drive guest satisfaction, team development, and commercial success.
Key Responsibilities
4. Oversee day-to-day hotel operations, ensuring seamless service across all departments.
5. Lead and mentor department heads, fostering collaboration and accountability.
6. Drive revenue growth and profitability through effective budgeting, forecasting, and cost control.
7. Maintain brand standards and SOP compliance across all areas.
8. Develop and implement strategies to enhance guest experience and exceed expectations.
9. Monitor guest feedback and lead service recovery initiatives.
10. Manage staff recruitment, scheduling, and performance reviews, promoting a culture of learning and growth.
11. Conduct regular audits and inspections to maintain quality and efficiency.
12. Collaborate with the General Manager on strategic planning and financial reporting.
13. Be available to respond to urgent operational issues and ensure smooth resolution.
Ideal Candidate Profile
14. Proven experience as an Operations Manager or senior leadership role in a 4-star or luxury hotel.
15. Strong leadership skills with the ability to motivate and develop teams.
16. Commercially savvy with expertise in P&L management, revenue strategies, and cost control.
17. Exceptional organizational and communication skills.
18. Ability to anticipate guest needs and deliver outstanding service.
19. Flexible, proactive, and committed to continuous improvement.
What's on Offer
20. Competitive salary and benefits package.
21. Opportunity to lead operations in a prestigious 4-star property.
22. A supportive environment focused on excellence and innovation.
Ready to take the next step in your hospitality career? Apply today and join a team committed to delivering exceptional guest experiences, or reach out to Laura directly 087 9004108