Job Title: Customer Service Representative
We are seeking an exceptional customer service professional to join our team. As a key member of our customer service team, you will be responsible for delivering personalized support to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
• Provide information on pension payments, handling requests on missing payments, and providing consultancy concerning the most efficient methods of payments available.
• Handle questions on international payments, process changes of personal data and customer addresses, and handle enquiries on payment methods, Western Union and cheque payments.
• Provide information on miscellaneous queries, including handling queries relating to proof of life procedures.
Requirements:
• Minimum 6 months experience in a customer service environment, preferably in a finance, banking, payments, or pensions sector.
• Excellent knowledge of Microsoft Office products and ability to function in a fast-paced environment where standard of quality and timeliness are established.
• Ability to speak, read and comprehend all required language(s), including English and possess good verbal communications skills.
• Strong interpersonal skills and ability to think independently and follow through effectively.
Benefits:
• Hybrid-working model, allowing for flexibility and work-life balance.
• Training and development opportunities, enabling you to grow and advance in your career.
• Internal career progression opportunities, offering a clear path for advancement and professional growth.
• Employee assistance programme (EAP), providing support and resources for mental health and well-being.
• Hive medical cash plan, offering financial protection and security.
• PRSA Scheme, providing a comprehensive benefits package and retirement savings plan.
• Employee engagement initiatives, fostering a positive and inclusive work environment.
• Bike to work scheme, promoting sustainable transportation and work-life balance.