Job Title: Service Delivery Excellence Manager
As a seasoned leader in service delivery, you will be responsible for driving world-class support to a diverse healthcare customer base. This is an exceptional opportunity to join a leading medical sales and distribution organisation and contribute to the success of their dedicated service team.
The Role:
As Service Delivery Excellence Manager, you will take charge of service operations and team performance, ensuring seamless collaboration with internal technical experts to uphold high service standards and maintain compliance. You will cultivate lasting client relationships by providing tailored service solutions and lead a high-performing Service Team. Your key responsibilities will include:
* Overseeing service delivery performance to ensure customer satisfaction and operational efficiency
* Driving continuous service improvement initiatives within budget and time constraints
* Managing recruitment, development, and performance of service staff
* Collaborating cross-functionally to enhance service strategy
Requirements:
To succeed in this role, you will need:
* A qualification in Business or a related field
* Proven experience in leading a services business (preferably in healthcare or technical sectors)
* Demonstrated leadership ability with strong people management skills
* A customer-focused mindset and proactive problem-solving attitude
* Commercially astute with excellent communication and negotiation skills
* Comfortable working independently and making sound decisions
* Strong proficiency in CRM/ERP platforms and Microsoft Office
Benefits:
Our organisation offers a competitive package including:
* 25 days annual leave (rising with tenure)
* Company pension scheme
* Life cover and Employee Assistance Programme
* Active sports and social club
* Annual profit share scheme
* Continuous learning and professional development support