Harper Finley Professional Recruitment provided pay range
This range is provided by Harper Finley Professional Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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Recruitment Executive | Helping Marketing & Sales Teams Hire Game-Changing Talent 🚀
Customer Service Specialist
Type: Full-Time, Permanent
Overview
We are seeking an enthusiastic and detail-oriented Customer Service Specialist to join a fast-paced team environment. The successful candidate will act as the primary point of contact for customers, managing orders from receipt through to delivery, while ensuring a consistently high standard of service and communication.
Key Responsibilities
* Process customer sales orders and communicate requests to all relevant internal departments.
* Act as the main point of contact for all customer service‑related queries.
* Liaise with internal teams to ensure materials and tooling are available to meet delivery schedules.
* Monitor and ensure customer lead times are achieved.
* Provide timely updates to customers regarding product deliveries, changes, or delays.
* Investigate and resolve customer issues in collaboration with the Customer Support Manager.
* Update production and shipping schedules based on order status and delivery timelines.
* Create manufacturing routings based on Material Data Worksheets.
* Monitor and maintain adequate product stock levels to support ongoing customer demand.
* Participate in project work and continuous improvement initiatives as assigned.
* Attend training sessions or seminars to maintain and enhance skills.
* Run MRP reports to review live material status.
* Perform additional administrative or operational duties as assigned by management.
Requirements
Education & Experience
* 3rd Level or PLC qualification.
* 1–2 years’ experience in a customer service role — ideally within a manufacturing or fast‑paced environment (preferred, not essential).
Technical Skills
* Proficient in MS Word, Excel, and ERP/MRP software.
* Strong problem‑solving and conflict‑resolution abilities.
* Excellent verbal and written communication skills.
* Proven attention to detail and accuracy.
* Ability to manage multiple priorities effectively.
Knowledge
* Understanding of customer service principles and best practices.
* Awareness of product and process workflows (or willingness to learn quickly).
* Knowledge of data protection and confidentiality regulations.
Personal Attributes
* Empathetic, patient, and approachable.
* Positive, customer‑first mindset.
* Strong interpersonal and team collaboration skills.
* Resilient and calm under pressure.
* Self‑motivated, with the ability to work independently when required.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Administrative
Industries
Packaging and Containers Manufacturing and Freight and Package Transportation
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