Responsibilities
Our Global Wellbeing (GW) Team is responsible for the development, implementation and measurement of global wellbeing programs for all T&S teams.
These are designed to support and promote positive physical and psychological health, as well as positive working environments, especially for those who work with potentially harmful content and for both in-house teams and business partners.
As the Head of Wellbeing Operations & Delivery Strategy for EMEA & AMS, you will direct a team of multidisciplinary experts responsible for expanding regional programs into global ones through coordinating resources and following up on results and post-mortems.
Further, you will support our content review business partners and partner success teams to ensure that our partners' wellness support for our outsourced teams is in line with our strategy.
This is a new opportunity to work with a wide variety of teams both internally and outside the company to provide scalable physical and psychological health solutions, and make strong impacts on the company's growth and the wellbeing of its people.
Role and Responsibilities
- Lead a team of multidisciplinary experts to tailor, implement and manage regional wellbeing programs based on a Global Wellbeing Strategy and Framework; provide specialist subject matter expertise and input into program design, implementation and evaluation
- Proactively manage expectations of all interested stakeholders by providing clear program roadmaps, milestone dates, and global program updates
- Work with the Wellbeing leadership team to design and manage organizational strategy and ensure alignment across regions.
- Own, develop, and maintain a comprehensive Wellbeing Needs Assessment Framework.
- Design and enhance wellbeing programs that address identified needs, consider cultural nuances across regions, and align with organizational goals.
- Stay informed about the latest trends and best practices in wellbeing and incorporate them into program design.
- Contribute to the overall wellbeing strategy to align with the organization's overall mission and values.
- Monitor and evaluate the effectiveness of the wellbeing strategy, directing the team to make adjustments as needed, and report on success metrics and KPIs to track program outcomes.
Qualifications
Minimum Qualifications:
- Minimum 5 years' experience as a subject matter expert in employee wellbeing, with demonstrated program design and delivery capabilities
- At least 5 years' experience in people management, preferably within the wellbeing or health-related domain
- Proven ability to interpret wellbeing-related data and translate insights into actionable strategies
- Strong interpersonal and problem-solving skills, with a track record of effective cross-functional collaboration
- Experience working in global environments, building strong relationships and influencing multiple stakeholders
- Masters or PhD.
in health psychology, behavioural science or another relevant health behaviour-related field
- Willingness to travel (approximately 30%)
Preferred Qualifications:
- Experience of leading and guiding teams that work on streams/projects within larger programmes.
- Experience leading mental health expert teams within Trust and Safety.
The job description is not exhaustive; it is intended to give an overview of the role.
Other duties within the general scope of the function may be required.
Please Note: this position will, at times, include working with content and materials that may be offensive or sensitive to some people.
About TikTok
TikTok is the leading destination for short-form mobile video.
At TikTok, our mission is to inspire creativity and bring joy.
TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission.
Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible.
Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people.
We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company.
Every challenge is an opportunity to learn and innovate as one team.
We're resilient and embrace challenges as they come.
By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.
When we create and grow together, the possibilities are limitless.
Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives.
Our platform connects people from across the globe and so does our workplace.
At TikTok, our mission is to inspire creativity and bring joy.
To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.
We are passionate about this and hope you are too.
Trust & Safety
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some.
This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us.
We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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