Opentext - The Information Company
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
YOUR IMPACT
As a Senior Cloud Service Manager, you will be the central point of contact for the delivery of cloud services. You ensure smooth operations, customer satisfaction, and strategic alignment with business goals. You will lead cross‑functional teams, manage service performance, and drive continuous improvement of cloud environments.
What The Role Offers
Aligning cloud services with customer business goals, ensuring critical requirements are met, and identifying optimization opportunities
Taking responsibility for the customer relationship from contract initiation to stable operations, including service delivery, change management, and SLA compliance
Monitoring service performance, generating reports, and taking corrective actions when needed
Ensuring compliance with security and regulatory requirements and managing risks across functions
Leading matrix teams and collaborating across departments to stabilize and enhance services
What You Need To Succeed
A degree in (Business) Informatics or a comparable qualification
Several years of experience in IT service management in a cloud environment (e.g., AWS, Azure, Google Cloud), ideally with experience in data center deployments
Familiarity with ITIL, especially in incident, problem, change, and service level management
Understanding of cloud architectures, operating models, and security requirements
Experience with monitoring and reporting tools for cloud service oversight
Assertiveness, a solution‑oriented approach, and leadership skills—even in complex or escalated situations
Fluent language skills in English and Spanish
ONE LAST THING
OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or any other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
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