Job Overview:
We are seeking a motivated and experienced Assistant Manager to join our team in Tramore. As a key member of the management team, you will be responsible for supporting the Club Manager with daily operations, leading a small on-the-ground team, and delivering exceptional customer service.
This role is ideal for candidates coming from a strong retail or hospitality background, such as Assistant Managers from supermarkets, discount retailers, phone stores, or hotels. If you have a passion for delivering 5-star customer service, embracing new initiatives, and contributing to operational improvements, we would love to hear from you.
About the Role:
* Support the Manager in the smooth day-to-day running of the venue
* Deliver exceptional customer service and ensure customer queries are handled professionally
* Promote clear and consistent communication between team and management
* Recruit, motivate, and retain team members
* Embrace new initiatives and contribute to operational improvements
* Handle basic club administration and ensure policy compliance
* Drive customer satisfaction while ensuring responsible engagement with services
Key Responsibilities:
In this role, you will be expected to:
* Support the Manager in achieving business objectives and goals
* Maintain high standards of customer service and ensure that all customer interactions are professional and friendly
* Develop and implement strategies to improve customer satisfaction and loyalty
* Lead and motivate a small team to achieve sales and customer service targets
* Contribute to the development of new initiatives and operational improvements
* Ensure that all policies and procedures are followed and that all staff are aware of their responsibilities and expectations
* Monitor and report on sales, customer feedback, and other key performance indicators
What We're Looking For:
* Minimum 2 years' experience in an Assistant Manager role (retail or hospitality)
* Strong organisational and planning skills
* Excellent communication (verbal and written) skills
* Comfortable using Microsoft Office tools and quick to learn in-house systems
* Ability to coach and support team members on the job
* Calm, professional approach to challenges or customer concerns
* Flexible, team-focused attitude with a hands-on approach
What's On Offer:
* A competitive salary package
* Supportive and experienced management team
* Long-standing, stable business with a proven track record of success
* Opportunities for learning and development
* A positive and collaborative work culture