Client Success Manager
A leading provider of specialist accountancy and compliance services for independent contractors is expanding its team and now hiring
Client Success Managers
to support continued growth. This is a fantastic opportunity for someone who enjoys building strong client relationships, coordinating across multiple teams, and having genuine ownership of the customer experience.
As a
Client Success Manager
, you will act as the dedicated, trusted point of contact for a portfolio of clients, ensuring seamless support across their financial and administrative activities. You'll oversee all communication, deadlines, and internal coordination - making sure clients always receive proactive, timely, high-quality service.
Responsibilities
As a
Client Success Manager
, you will:
* Own the end-to-end client relationship, acting as the primary contact for all queries.
* Build long-term, trusted relationships through consistent communication and proactive support.
* Monitor key deadlines (payroll, VAT returns, filings) and ensure all deliverables are completed on time.
* Review client activity and identify opportunities to optimise their financial position.
* Coordinate with internal teams (Accounts, Payroll, Tax, Compliance, Operations) to ensure smooth workflows and resolve issues efficiently.
About You
To succeed as a
Client Success Manager
, you will ideally have:
* Strong communication skills and the ability to build professional relationships with ease.
* Excellent organisational skills with the ability to manage multiple deadlines.
* Confidence coordinating across teams and following up to ensure tasks are completed.
* A proactive, solution-focused approach and natural attention to detail.
* Experience in customer success, financial services, payroll, or account management (advantage but not essential).
What's on Offer
You'll join a collaborative, people-focused organisation known for its supportive culture and strong industry reputation. Enjoy
hybrid working
, flexitime, and a positive work-life balance. Benefits include a
pension
,
illness protection
,
death-in-service cover
, ongoing training, mentorship, and access to a professional development platform.
If you're an organised, relationship-driven professional seeking a rewarding role with real ownership, we'd love to hear from you.
Apply now or reach out for a confidential conversation.