Job descriptionRPM Power is one of Ireland's leading fitness brands. Operating from our offices in Thurles, Co. Tipperary for the past 27 years, we are a retailer of a wide range of fitness equipment, including multi-gyms, cardio machines and dumbbells. We provide quality products to customers located all over Ireland and beyond, with many of our smaller products shipped across the globe on a daily basis. Currently we are looking for a Customer Service Representative to join our busy team in our offices in Thurles.Working hours: Monday -Friday 9am-5:30pm. This is a full-time position but we are open to offering flexible working hours or part-time work to the right candidate.Key Responsibilities:Communicating with customers via phoneCommunicating with customers via email, text message and our internal ticketing systemKeeping on top of tickets to ensure customer queries are answered on timeLiaising with internal teams to find solutionsLiaising with our Repairs & Service Team to coordinate customer product repairs and technician call-outsCommunicating with shipping partners to locate customer packagesCompleting order returns, refunds and replacementsEnsuring customer satisfaction at every point of communicationWho is suited to this role?You have excellent verbal communication skills and enjoy chatting with othersYou have excellent written communication skills and can express yourself well via emailYou are comfortable using various computer applications for internal and external communication (Email, Microsoft Word, Instant Messenger)You would feel comfortable dealing with an unhappy or annoyed customer and would be able to diffuse any frustrations expressed by themYou are able to think on your feet and enjoy finding solutions to issues that ariseExperience/Certification/Skills:Previous work experience in a customer-facing role (preferred)Competent computer skills are an advantageFluent in written and spoken EnglishAbility to commute to our office in ThurlesOpportunities:Work in a relaxed, flexible environment where a healthy work/life balance is encouragedBe a part of a small team with lots of opportunity to grow and action ideasLearn more about our products and potentially work in our fitness equipment store for additional payPerformance-related bonus system in placeUse of on-site gymPlease send your CV to the email address provided. We are looking forward to hearing from youJob Types: Full-time, Part-timePay: €27,000.00-€30,000.00 per yearExpected hours: 37.5 per weekBenefits:Company eventsEmployee discountOn-site gymOn-site parkingAbility to commute/relocate:Thurles, CO. Tipperary: reliably commute or plan to relocate before starting work (required)Application question(s):Are you comfortable communicating in English?Education:Leaving Certificate (preferred)Work Location: In person