Location:Dundalk, IE
Company: Irish Life Financial Services Limited
* Full Time Permanent position
* Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures. Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in doing the right thing—acting with integrity and making fair, responsible decisions. We aim high, setting ambitious goals and find better ways to innovate and improve. Our customers are at the heart of everything we do and we are dedicated to understanding their needs and exceeding their expectations. Achieving this this is only possible when we work best together—in a supportive, collaborative environment where every idea and contribution is valued.
Role Overview
Responsible for work allocation, drives process improvement and manages the daily service within their team. Provides support to the Assistant Manager/Team Manager in the day to day operation of the team.
Team Background
What you will help us to achieve
Allocates daily work, drives process improvements and the Team Quality agenda
Assists the Assistant Manager/Service Co-ordinator and Service Manager in the development of customer service excellent standards within the Team
Acts as a point of contact for junior or newer team members. Trains, coaches and mentors new team members on core processes.
Takes responsibility for important accounts and customers and represents the business with customers or other business partners
Deals with complex tasks and projects within the team
Reports on own or team's work progress on a daily or weekly basis
Tests new enhancements and developments to systems and processes
Analyses and interprets reports for own portfolio and implements appropriate actions to deliver SLA's
Authorises transactions within agreed limits
Carries out other duties as required by manager
More specific responsibilities will include
What you will need to be successful in the role
Professional qualification applicable to role e.g. QFA
Excellent customer service focus
Strong interpersonal and communication skills
Ability to prioritise and manage a varied workload and meet deadlines
Works on own initiative and as part of a team to achieve & deliver team targets
Excellent organisational skills with a strong focus on attention to detail
Strong analytical skills and problem solving skills
Key Competencies
Communication and Influencing
Delivering Superior Customer Satisfaction
Drive for Results
Problem Solving and Decision Making
Planning and Organising
Team Working and Cross Functional Collaboration
About us
Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact and we will be delighted to ensure you are fully supported to be your best.
ILFS supports Equal Opportunity and is regulated by the Central Bank of Ireland.