The Platform & Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Technical Support team focusing on Performance and instance availability. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.
The successful candidate will be able to quickly gain an understanding of the clients platform. This is a customer-facing role and therefore it requires strong inter-personal skills in addition to strong technical skills.
To be successful in this role you have:
5 Years working experience in the following areas
Demonstrated ability to troubleshoot difficult technical issues
Strong Experience with relational databases (e.g. MySQL, Oracle)
Working knowledge of the components in a web applications stack.
Experience working well in a team environment while also being able to work productively while unsupervised
Strong personal commitment to quality and customer service
Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
Ability to work with high-value customer administrators and developers
Consistent ability to work evenings and weekends
Understanding of basic networking and system administration
The following additional skills are preferred but not required:
Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)
Advanced object oriented programming skills (Java strongly preferred).
Demonstrated proficiency with the following Technical Skills
Web Services (consuming or providing) (SOAP, REST)
Data Extraction Technologies (e.g. JDBC, ODBC)
Any bi-directional, automated integration between two systems
TCP/IP, Networking knowledge
Experience with Splunk
Understanding of Simple Network Management Protocol (SNMP)
Understanding of remote administration via SSH, SNMP, WMI, Powershell
Strong Familiarity with Eclipse IDE
A fundamental understanding of ITSM, ITIL, and/or CMDB
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