Job Role
We are seeking a highly skilled Front Office Supervisor to join our team. As a Front Office Supervisor, you will play a vital role in ensuring our guests receive a warm and welcoming experience from the moment they arrive.
* Support us in achieving goals related to mystery audits, customer comment indexes, quality evaluations, and hotel standards.
* Collaborate with other departments to efficiently and effectively manage front office operations.
* Maintain high morale among staff at all times by working closely with the management team.
Main Responsibilities:
* Ensure all guests receive a genuine, warm, friendly, and courteous welcome upon their arrival and throughout their stay from all department personnel.
* Oversee tasks delegated to others while maintaining excellent organizational skills.
What We Offer
* Employee meals on duty
* Discounted Food & Beverage in all properties
* €/£60 employee rate on rooms for Dalata owned hotels
* Friends & Family rate discount
* Extra Annual Leave day for every year worked (5 extra days to a maximum of 5 days)
* Employee Assistance Programme
Required Skills
To be successful as a Front Office Supervisor, you will require excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You will also need to have strong leadership and problem-solving skills, with the ability to make informed decisions.
Key Qualifications:
* Proven experience in a supervisory role within the hospitality industry
* Diploma or degree in a relevant field such as Hospitality Management
Benefits
We offer a range of benefits to support your personal and professional development, including:
Award-winning training and development programs
Competitive salary and bonus scheme
Pension scheme with employer contributions
Discounted rates on hotel rooms and amenities