Deskside Support
Cork, Contract, 12 month contract
About the Company
My client is a leading international company based in Cork.
About the Position
We're seeking an
IT Support Technician
to provide technical assistance to users across hardware, software, and systems. The role involves diagnosing and resolving issues in person, remotely, or via phone/email, ensuring smooth day-to-day IT operations.
This position suits someone with a strong customer focus, sound troubleshooting skills, and a willingness to learn in a structured environment.
Key Responsibilities
* Provide first- and second-line technical support to end users.
* Diagnose and resolve routine and moderately complex hardware and software issues.
* Install, configure, and maintain computer systems, peripherals, and applications.
* Document incidents, service requests, and resolutions accurately.
* Escalate issues appropriately following defined procedures.
* Assist in maintaining system performance, availability, and capacity standards.
* Communicate effectively with colleagues and team leads on progress and issues.
* Contribute to knowledge-sharing documentation and process improvement.
* Adapt to changing priorities and troubleshoot unexpected technical challenges.
* Participate in training and development to enhance technical skills.
Core Competencies
* Accountability:
Takes ownership for quality and timely results.
* Adaptability:
Adjusts to changing technologies and work environments.
* Collaboration:
Works effectively as part of a cross-functional team.
* Communication:
Shares clear, concise, and accurate information.
* Analytical Thinking:
Identifies patterns and trends to resolve issues.
* Customer Focus:
Understands and addresses user needs efficiently.
* Initiative:
Proactively seeks solutions and improvements.
* Technical Troubleshooting:
Applies logical, methodical approaches to problem-solving.
Experience/Requirements
* Working knowledge of operating systems (Windows, macOS, Linux).
* Familiarity with Microsoft Office 365 and standard business applications.
* Understanding of PC hardware setup, configuration, and maintenance.
* Basic knowledge of networking fundamentals and IT security best practices.
* Ability to manage software installations, updates, and re-imaging processes.
* Experience following standard escalation and incident management procedures.
Remuneration Package
A good rate is on offer as well as the opportunity to work in an excellent working environment.
Contact
Please contact Derek Smyth on or email or simply click the apply button.
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