Unijobs on behalf of our public sector client have a requirement for Service Design Officer to join their team.
The duration of this post is 12 months initially and location is Flexible/Hybrid working will apply - must be able to attend meetings/workshops as required.
The successful candidate will report to an appropriate Line Manager and/or Designated Mentor within the Service Design team.
Working 35 hours per week, the successful candidate will be employed as an agency employee and will be paid an hourly rate of €19.77 per hour based on an annualised salary of €36,109.
You will accrue 28 days annual leave per year and paid Bank Holidays.
*Closing date for applications is Thursday, 7th May, with interviews scheduled to take place in mid-May.* Summary: The Grade IV Service Design Officer will provide administrative, analytical, and coordination support to service design and digital health initiatives.
The post holder will assist in service mapping, user research, stakeholder engagement, and documentation of service improvements under supervision.
Key Duties and Responsibilities: Service Design Support Assist in development of service design artefacts (journey maps, personas, service blueprints) Support user research activities and organisation of findings Assist in preparation of reports and presentations Care Pathway & Service Improvement Support Assist in mapping service processes and care pathways Support identification of inefficiencies and improvement opportunities Contribute to documentation of current and future state services Digital & Data Support Assist in documenting workflows, service requirements, and data flows Support coordination with ICT and informatics teams Maintain accurate service design documentation Stakeholder Engagement Support Assist in organising workshops and co-design sessions Prepare materials and capture outputs Record actions and support follow-up Project & Administrative Support Provide administrative support to projects * Track actions, timelines, and deliverables * Maintain documentation repositories Quality Improvement & Learning Support testing and evaluation of improvements Contribute to continuous improvement activities Eligibility Criteria Qualifications A Level 8 qualification (NFQ) or equivalent in Service Design, Human-Centred Design, Interaction Design, Health Informatics, Business, Engineering, or a related field.
or Or a clinical healthcare professional qualification (Level 8 NFQ or equivalent) such as Nursing, Diagnostic Radiography, Physiotherapy, Dietetics, Occupational Therapy or other allied health profession.
Experience (Desirable) Experience (including academic or placement experience) in service design, quality improvement, digital health, process mapping, or administrative/project support roles.
Knowledge & Skills Basic knowledge of service design principles, understanding of patient-centred care, strong organisational skills, ability to manage information, and effective communication and teamwork skills.
Competencies Teamwork; Information Management & Processing; Planning & Organising; Customer Service & Focus; Communications & Interpersonal Skills; Initiative & Problem Solving.
*Applicants must be eligible to work in Ireland at the time of application* Unijobs is an equal opportunities employer *This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role* Skills: Service Design Officer Records Admin analytical support Stackholder support Benefits: Accrue 28 days AL per year