We are currently recruiting for Full Time Senior Duty Manager
to join our growing team here at Kilkea Castle
Kilkea Castle Hotel is a 140-bedroom resort set on 180 acres of landscape, gardens and ancient woodland.
This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience
.
We are Great Place to Work **** certified, Best Workplaces in Hospitality ****, and Romantic Hotel of the Year at the Irish Hotel Awards ****.
Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests.
Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home.
Job Title
Senior Duty Manager
Reporting to
Deputy General Manager
Job Description
The successful candidate will support the daily operations of the hotel, ensuring the highest standards of guest satisfaction and service delivery.
You will coordinate between departments, and handle guest concerns professionally and efficiently.
Key Responsibilities
Act as the primary point of contact for guests and staff during assigned shifts, ensuring a welcoming and professional atmosphere.
Monitor and coordinate the activities of front office, housekeeping, food & beverage, and maintenance teams to ensure seamless service delivery.
Handle guest complaints, requests, and emergencies with discretion and efficiency.
Conduct regular inspections of public areas, guest rooms, and back-of-house to ensure cleanliness, safety, and brand standards.
Support check-in/check-out procedures and assist with front desk operations during busy periods.
Ensure compliance with health & safety, fire safety, and hotel policies.
Maintain accurate shift reports and handovers for senior management.
Assist with staff supervision, training, and motivation during shifts.
Liaise with external contractors or emergency services when required.
Represent hotel management in the absence of senior leadership.
Provide accurate handover reports for the Deputy General Manager
Skills & Requirements
Previous experience in a supervisory or duty management role within a 4-star or similar hospitality environment.
Strong leadership and problem-solving skills.
Excellent communication and interpersonal abilities.
Ability to remain calm and professional under pressure.
Good understanding of hotel operations and guest service standards.
Familiarity with hotel systems (e.g., Opera, Micros) and basic administrative tasks.
Flexibility to work shifts, including evenings, weekends, and holidays.
Minimum 12 months' valid work permit required
Competitive rate DOE
Meals while on duty
Employee recognition
Bike to Work scheme
Employee Assistance Programme and PRSA scheme
Continuous training and development
Kilkea Castle is an equal opportunities employer
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